Customer Service Representative
3 weeks ago
We are searching for a polite, professional, and remarkable Customer Service Call Center Agent to represent our clients professionally by providing excellent service to their customers via phone.
The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to create a positive experience for each caller. The agent will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is an essential function of this position.
- You have the flexibility to work any shift, including nights and especially weekends.
- Bigger Basic Pay
- Skills Premium
- HMO on Day 1 + FREE 3 dependents
- Up to 30 days paid leave with up to 21 days convertible to cash
- Non-taxable Meal and Transportation Allowance
- Night differential
- Group Life Insurance
- Onsite clinic and free emergency medicine
- Wellness Programs
Requirements:
- At least 18 years old
- At least a High school graduate/senior high school graduate
- Good English communication & interaction skills
- BPO experience is preferred
- Amenable to shifting schedules
Qualifications:
- High School Diploma
- Communication Skills
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