Customer Service Representative

6 days ago


San Fernando, Central Luzon, Philippines Solid Lyndelle Manpower Services Inc. Full time

We are seeking a polite, professional Customer Service Call Center Agent to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

Responsibilities
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

We offer competitive salary up to PHP 30,000 per month plus additional benefits including bigger basic pay, skills premium, HMO insurance, paid leave, meal and transportation allowance, night differential, group life insurance, and wellness programs.

To succeed in this role, you will need:

  • At least 18 years old.
  • High school graduate or senior high school graduate.
  • Good English communication and interaction skills.
  • BPO experience is preferred.
  • Amenable to shifting schedules.

Join us at Solid Lyndelle Manpower Services Inc. and be part of our dynamic team



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