Shift Manager Position
6 days ago
Operations Supervisor Job Description
TASQ Staffing Solutions is seeking an experienced Operations Supervisor to join our team. The successful candidate will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.
Main Responsibilities
- You will lead a team of customer service representatives, providing guidance and support to ensure excellent customer experience.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to achieve business objectives and resolve operational issues.
- Analyze data and metrics to identify trends and areas for improvement.
Requirements
- A minimum of 1-2 years of experience in a customer-facing role or similar environment.
- Demonstrated ability to work in a fast-paced, dynamic environment with multiple priorities.
- Excellent communication, problem-solving, and leadership skills.
- Familiarity with customer relationship management (CRM) software and other relevant tools.
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