Operations Team Lead

6 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Summary

TASQ Staffing Solutions is seeking a skilled Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.

About the Role

  • You will lead a team of customer service representatives, providing guidance and support to ensure excellent customer experience.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives and resolve operational issues.
  • Analyzing data and metrics to identify trends and areas for improvement.
  • Communicating effectively with customers, stakeholders, and team members to ensure seamless interactions.

Requirements and Qualifications

  • A minimum of 1-2 years of experience in a customer-facing role or similar environment.
  • Demonstrated ability to work in a fast-paced, dynamic environment with multiple priorities.
  • Excellent communication, problem-solving, and leadership skills.
  • Familiarity with customer relationship management (CRM) software and other relevant tools.

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