Operational Process Improvement Specialist

15 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeExcellence Full time ₱60,000 - ₱80,000
Job Title: Operational Excellence Specialist

We are seeking an experienced Operational Excellence Specialist to join our Customer Success department. This role will support the operational foundation of a newly unified and growing department.

The ideal candidate combines strong analytical and process-thinking skills with a collaborative, can-do mindset.

This is an exciting opportunity for someone who wants to make a meaningful impact in a dynamic environment.

Responsibilities:
  • Support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  • Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Qualifications:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits:
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & Well-being Program.
  • A clear induction program & a mentoring buddy to help you succeed.
  • Private health insurance allowance.
  • Unlimited time off.

This role offers a unique opportunity to work in a dynamic environment and make a meaningful impact. If you have the required skills and qualifications, we encourage you to apply.

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