Providing Exceptional Customer Experiences

23 hours ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱800,000
Customer Service Representative

We are seeking a Customer Service Representative to provide exceptional support to our customers.

Key Responsibilities:

  • Ensure customer satisfaction through timely and effective issue resolution.
  • Clarify customer requirements and probe for understanding to provide appropriate solutions.
  • Listen attentively to customer needs and concerns, demonstrating empathy while building rapport.
  • Communicate effectively with customers in a courteous and professional manner.
  • Maintain basic knowledge of products and services.
  • Prepare accurate work and document information as required.

Requirements:

  • High school diploma or equivalent.
  • Courteous and strong customer service orientation.
  • Strong computer navigation skills and PC knowledge.
  • Effective communication skills, both written and verbal.
  • Dependable with strong attention to detail.
  • Ability to multitask and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Patient demeanor in all customer contact situations.

Benefits:

  • Opportunity to develop customer service skills and experience.
  • Competitive compensation and benefits package.
  • Collaborative and dynamic work environment.

Job Framework:

  • This role requires a basic skill set to perform routine tasks within simple processes but lacks product-specific knowledge. Works closely supervised and follows clearly defined procedures.
  • Starting to demonstrate familiarity with client terminology, operating standards, and procedures.
  • Starter without sustained metric performance levels.

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