
Healthcare Operations Specialist
1 day ago
About the RoleOur company is looking for a skilled Operations Associate to join our team. This role requires technical expertise, strong problem-solving skills, and experience in healthcare-related fields.
You will play a key part in supporting the daily operations of our platform, working closely with internal teams, clients, and external vendors to ensure seamless service delivery.
- Key Responsibilities:
- Lab Test Management:
- We are seeking an individual who can process lab test orders and ensure timely and accurate delivery of results.
- The ideal candidate should be able to coordinate with vendors to resolve order or delivery issues.
- System Monitoring & Issue Resolution:
- Monitor internal dashboards for system delays or outages.
- Proactively troubleshoot and escalate issues across multiple platforms.
- Customer Support & Communication:
- Provide direct support to customers via chat, email, and internal ticketing systems.
- Maintain Service Level Agreement (SLA) standards for response and resolution times.
- Interact with clients primarily through chat, with occasional voice support.
- Operational Support:
- Assist the Operations team with routine tasks to ensure smooth workflow.
- Collaborate cross-functionally to support process improvements and documentation.
- Use internal tools like Google Docs and Slack for communication and task tracking.
- Lab Test Management:
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