Remote Operations Coordinator

Job Title: Remote Project Coordinator

We are seeking a skilled and experienced professional to fill the position of Remote Project Coordinator.

The successful candidate will be responsible for providing high-level customer service support, assisting the Service Manager in guiding the Service Technician Team, and ensuring timely completion of projects.

The ideal candidate will possess excellent communication skills, be able to work independently with minimal supervision, and have a strong ability to manage multiple tasks simultaneously.

In addition to technical skills, the candidate should demonstrate a collaborative spirit, be self-motivated, and have a strong work ethic.

• Maintain a high level of professionalism with clients and staff.
• Provide exceptional customer service while establishing positive rapport with clients.
• Answer and address all service calls in a timely manner.
• Contribute as a team member, working to mitigate problems and issues.
• Transcribe information into required electronic format.
• Prepare, back-up, compile, update, and sort document data files into a prescribed computer database.
• Comply with data integrity and security policies.
• Assist Service Manager in resolving emergencies in a timely manner.
• Oversee scheduling of service team and make recommendations to Service Manager for department needs.
• Provide weekly progress updates to the Service Manager and client point of contact.
• Obtain quotes from qualified subcontractors as necessary.
• Participate in project kick-off meetings that include key participants from sales, engineering, fabrication, installation, and programming departments when needed.
• Attend weekly or biweekly internal virtual CoitCom meetings.
• Check completed work for accuracy.
• Actively seek to improve department efficiency, reduce costs, and assist in improvement of product through customer experiences.
• Tracks and provides accurate project status / milestones to Service Manager and or client point of contact.
• Participate as needed in prescribed training curriculum.
• Conducts or schedules product / system trainings for CoitCom Service Team members.
• Responsible for determination of self-directed development and participate as needed in prescribed training curriculum.
• May include after hours and on-call duties with guaranteed response times.
• Other duties as required or assigned by company management.

• Excellent written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable, and well-organized.
• Understand AV system functionality and installation processes and techniques.
• Ability to read and comprehend project technical and construction documents.
• Proficient with Microsoft Office (Word, Excel, Outlook), Keynote, and Adobe Acrobat.
• Self-starter capable of working independently and ensuring to meet deadlines.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills: ability to work with diverse groups.
• Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

We are a global provider of managed services, committed to fostering an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At our organization, equality is not merely a slogan - it's our commitment. Our way of life.