
Senior Customer Support Associate
1 week ago
Job Overview:
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our organization.
This role requires strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers.
Main Responsibilities:- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Understand and apply company policies while assisting customers
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
- Provide a positive shopping experience by ensuring courteous and effective communication
The ideal candidate will have excellent written and verbal English communication skills, previous experience in customer service, preferably in an apparel eCommerce setting, and a strong understanding of customer service etiquette.
Furthermore, the successful candidate will be able to work effectively under pressure, think critically, and make sound judgments. They will also possess excellent time management skills, with the ability to prioritize tasks and meet deadlines.
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