Expert Support Professional

About Our Business

At our organization, we're constantly pushing boundaries and striving for excellence. With a team of over 900 professionals, we've helped over 3 million customers in 150 countries achieve their goals, whether it's launching an e-shop, blog, portfolio, business, or passion project.

Our Mission: To provide cutting-edge tools that empower individuals and small businesses to succeed online with ease and speed.

Our Culture: Guided by a set of 10 core principles, we foster a collaborative environment where innovation thrives.

Our Formula for Success: We prioritize customer satisfaction, innovative solutions, and talented teams.

About You

To excel in this role, you'll need to be adaptable, resilient, and eager to learn. You'll thrive in a fast-paced environment where challenges are turned into opportunities for growth and development.

Before Applying, Consider If You:

• Care deeply about making a meaningful impact on people's lives through your work.
• Own your professional growth, continuously seeking knowledge and improvement.
• Approach problems critically, proposing creative solutions driven by curiosity.
• Adapt quickly to changes in a dynamic environment.
• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.
• Collaborate effectively with diverse teams and perspectives to achieve impactful results.

Your Day-to-Day

As a Technical Expert, you'll play a crucial role in delivering exceptional support experiences for our customers. Your responsibilities will include:

• Providing expert guidance on technical issues via live chat and tickets.
• Simplifying complex problems into actionable steps for customers of all expertise levels.
• Contributing to various projects that enhance the customer experience based on evolving needs.
• Enhancing our AI Assistant to provide smarter, more intuitive support.
• Staying up-to-date on product updates, services, features, and the latest web hosting technologies.
• Proactively identifying and implementing improvements to your work, team, and department.

Key Information:

• We offer comprehensive guidance on our culture, products, and operations.
• This role requires flexibility, including availability for night shifts in your time zone and rotation-based scheduling, including some weekend days.
• You'll need a dedicated workspace with reliable high-speed internet connection.

Your Skills and Experience

• Fluent English language skills (C1 or native).
• Experience in customer support, ideally in tech or SaaS environments, with a track record of delivering exceptional solutions.
• Exceptional communication skills.
• Understanding of fundamental web hosting concepts (domains, DNS, emails, control panels, and website troubleshooting).

What Sets You Apart

• Advanced understanding of web hosting technologies, server management, and performance optimization.
• Proficiency in content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.
• Experience contributing to or improving AI-powered systems.

What You'll Gain

• 360 Growth: We provide limitless learning opportunities, including training programs, access to industry-leading resources, and a feedback-rich culture.
• Freedom & Responsibility: Enjoy the flexibility to contribute from home, with rotating timelines and a home office budget.
• Wellness Simplified: Prioritize your health with company-provided sick days and recharge leave.
• Work Hard, Party Hard: Celebrate hard work and milestones with company events and recognition.

Join our journey and take your personal and professional growth to new heights.