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19 hours ago
The primary role of this position involves delivering expert technical support to end-users, addressing issues with their devices and software applications. This includes troubleshooting desktops, laptops, mobile devices, printers, scanners, and various cloud solutions.
Key responsibilities include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point. The role also involves collaborating with vendors, implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.
The ideal candidate will possess extensive experience in IT, with a strong understanding of Microsoft Windows Server Platforms, Active Directory, Group Policy, and other relevant technologies. Familiarity with RMM and PSA tools is also beneficial.
Requirements- At least 7 years of IT experience, preferably in desktop support or systems engineering.
- Experience with helpdesk MSP software.
- Knowledge of Microsoft Windows, Office, and device troubleshooting.
- A long-term work-from-home arrangement.
- A permanent night shift schedule.
- Senior-level professional with mid-senior level experience.
- Full-time employment.
- Job function: Information Technology.
- Industries: Outsourcing and Offshoring Consulting.
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