Technical Support Professional

1 day ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time $48,000 - $63,000

At the forefront of healthcare IT support, we specialize in recruiting, hiring, and managing high-caliber professionals for dynamic and growing facilities. Leveraging our extensive global network, we connect clients with highly qualified experts, offering tailored services to meet their unique business needs.

The Opportunity:

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

This position offers flexibility, allowing you to work from home while collaborating with an international team.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate teams.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology.
  • Ability to work under pressure and prioritize tasks based on urgency and impact.
Benefits:

A comprehensive compensation package will be offered based on industry standards, taking into account work experience and level of expertise.

Work Schedule:

Monday to Friday, 9 AM EST to 6 PM EST

Why Work with Us?

We value the flexibility and convenience of a remote working environment and offer opportunities for collaboration with an international team.

Essential Tools:

You will need a reliable computer, noise-cancelling headset, second monitor for enhanced productivity, and a stable internet connection. A backup internet connection is also required to ensure seamless work completion.

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