Operations Manager
1 month ago
We are seeking an experienced Operations Manager to lead our Food and Beverage Services team at Gratitude Philippines.
About the Role:
- Lead the planning, operations, reservation, and execution processes for employee dining, pantry services, conference center, and lobby reception.
- Oversee a robust vendor management program, including business review meetings and feedback on operational, strategic, financial, and personnel matters.
- Ensure highest standards of service delivery through proactive management oversight, support, and planning processes.
- Analyze data metrics on meeting space utilization, visitor statistics, participation data, sales mix, food costs, and others as required.
- Maintain flexible mindset and provide high-quality, consistent products and services while ensuring overall safety and security.
Responsibilities:
- Drive innovation and implement ideas to enhance services, modifying food and service programs in line with current trends and liaising with key partners, stakeholders, and clients.
- Manage, develop, and coach the Amenity services team/partners to deliver personalized intuitive client experiences.
- Ensure maximum use of each Amenity space to achieve yearly utilization goals and produce financial P&L reports relating to Amenity Services.
Requirements:
- Hospitality degree and demonstrable five years of experience in international 5-star hotels, event planning, and food & beverage environments.
- Knowledge of food, beverage, and catering services, with experience in efficient vendor and project management, managing teams, meeting planning, and customer service.
- Proficient in gathering and interpreting accurate financial data, with excellent communication skills, both written and verbal.
Estimated Salary: PHP 120,000 - PHP 180,000 per annum, depending on qualifications and experience.
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