Operations Manager

6 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Description

We are seeking an experienced Operations Manager to lead our Food and Beverage Services team at Gratitude Philippines.

About the Role:

  • Lead the planning, operations, reservation, and execution processes for employee dining, pantry services, conference center, and lobby reception.
  • Oversee a robust vendor management program, including business review meetings and feedback on operational, strategic, financial, and personnel matters.
  • Ensure highest standards of service delivery through proactive management oversight, support, and planning processes.
  • Analyze data metrics on meeting space utilization, visitor statistics, participation data, sales mix, food costs, and others as required.
  • Maintain flexible mindset and provide high-quality, consistent products and services while ensuring overall safety and security.

Responsibilities:

  1. Drive innovation and implement ideas to enhance services, modifying food and service programs in line with current trends and liaising with key partners, stakeholders, and clients.
  2. Manage, develop, and coach the Amenity services team/partners to deliver personalized intuitive client experiences.
  3. Ensure maximum use of each Amenity space to achieve yearly utilization goals and produce financial P&L reports relating to Amenity Services.

Requirements:

  • Hospitality degree and demonstrable five years of experience in international 5-star hotels, event planning, and food & beverage environments.
  • Knowledge of food, beverage, and catering services, with experience in efficient vendor and project management, managing teams, meeting planning, and customer service.
  • Proficient in gathering and interpreting accurate financial data, with excellent communication skills, both written and verbal.

Estimated Salary: PHP 120,000 - PHP 180,000 per annum, depending on qualifications and experience.


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