Project Configuration Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeImplementation Full time ₱4,200 - ₱6,000
Key Roles and Responsibilities

As an Implementation Specialist, you will play a critical role in the successful onboarding and implementation of our platform for clients. You will work closely with clients to understand their business requirements, configure the system, and provide training and support to ensure a smooth transition.

  • Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  • Assist in developing project plans, objectives, deliverables, and resource allocation.
  • Partner with clients' technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support the customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption, and introducing new product functionality that will deliver results.
  • Create and maintain detailed documentation related to client configurations, customizations, and training materials.

You will establish a positive relationship with customer stakeholders, foster strong relationships with Customer Success and cross-functional teams, and report and track bugs and enhancement requests affecting users. Additionally, you will participate in training and development opportunities to enhance project management skills.

Requirements and Qualifications
  • Curious and authentic individual who is passionate about delivering high-quality service.
  • Analytical and critical thinker with excellent communication skills.
  • Strong technical background with experience in B2B Enterprise SaaS Implementation and HR domain.
  • Proficiency in configuring and customizing platforms.
  • Excellent time management skills with the ability to juggle multiple projects.
  • Detail-oriented with a proactive approach to problem-solving.
What We Offer
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
About Us

We are a global team dedicated to creating access to dignified, meaningful work in communities around the world. We employ over a thousand team members across five countries and aim to employ over 5,000 people by 2027. Our values include authenticity, curiosity, dynamics, ambitious vision, operational excellence, and empathy.

At the heart of great partnerships, we'll always find empathy. We believe that meaningful connections start with authenticity, and we grow by remaining dynamic. We do our best work by being curious and combining ambitious vision with operational excellence.

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