Healthcare Operations Manager

1 week ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱2,000,000 - ₱2,500,000
Job Overview

The successful candidate will play a pivotal role in ensuring the smooth operation of our clinic. This position involves overseeing administrative processes, delivering outstanding patient service, and driving team performance.

Key Responsibilities
  • Clinic Operations & Facility Management
    • Oversee day-to-day operations to maintain workflow efficiency and high-quality patient care.
    • Coordinate appointment scheduling with doctors and staff to optimize service delivery.
    • Enforce policies and standard operating procedures to ensure service excellence, safety, and compliance.
    • Maintain a clean, organized, and aesthetically pleasing environment that reflects our premium brand positioning.
  • Customer Experience & Relations
    • Deliver exceptional customer service to enhance client satisfaction and retention.
    • Address and resolve client concerns or complaints promptly and professionally.
    • Foster a welcoming clinic atmosphere that reflects our signature experience.
    • Collaborate to grow our customer database through quality service and referrals.
    • Monitor financial performance, including budgeting, billing, collections, and expense control.
    • Develop and execute sales promotions and events to drive revenue and loyalty.
    • Partner with marketing teams to ensure timely roll-out of materials and promotions.
    • Collaborate with accounting on financial reporting, invoicing, and reconciliation.
    • Serve as the point of contact for Human Resources in recruitment, coaching, performance management, and disciplinary actions.
    • Conduct regular performance evaluations and provide actionable feedback for staff development.
    • Lead training programs to ensure continued excellence in customer service and operational standards.
    • Motivate and inspire the team to meet performance targets and deliver superior patient experiences.
Requirements
  • Must hold a Bachelor's Degree in Business Administration, Healthcare Management, or a related field.
  • Minimum 10 years of relevant experience, including 3-5 years in a managerial role within customer service, hospitality, or client experience management.
  • Demonstrated leadership skills with a proven track record in managing diverse teams and overseeing operations.
  • Experience in the aesthetic or medical spa industry is advantageous.
  • Strong financial acumen and ability to manage budgets and control costs.
  • Excellent organizational and time-management skills to drive operational efficiency.
  • Proficient in using healthcare management systems and clinic software.
  • Outstanding interpersonal, communication, and customer service skills.
  • Ability to work six days a week.

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