Assistant Manager for Healthcare BPO

2 hours ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $104,000 - $130,878 per year

Access Healthcare is looking for experienced and dedicated Assistant Manager to oversee and manage a Pioneer team of healthcare CSRs.

The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.

Key Responsibilities:

  • Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards.
  • Provide coaching, feedback, and professional development opportunities to team members.
  • Analyze team performance metrics and implement strategies for improvement.
  • Ensure compliance with U.S. healthcare laws, including HIPAA and other regulatory requirements.
  • Serve as a point of escalation for complex issues and resolve them effectively.
  • Collaborate with cross-functional teams to optimize workflow and enhance client satisfaction.
  • Prepare and present performance reports to stakeholders regularly.

Qualifications:

  • Experience: At least 3 years of experience handling healthcare accounts in a BPO set-up.
  • Team Management: Proven experience of managing a team, with strong leadership and mentoring skills.
  • Knowledge: In-depth understanding of U.S. healthcare laws and regulations (e.g., HIPAA, CMS guidelines).
  • Skills: Excellent problem-solving, communication, and organizational abilities.
  • Education: Bachelor's degree in Healthcare, Business Administration, or a related field is preferred.

Preferred Qualifications:

  • Experience in handling multiple healthcare processes.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • A collaborative and supportive work environment.

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