Senior Relationship Development Specialist

6 days ago

Cebu City, Central Visayas, Philippines beBeeClient Full time ₱3,000 - ₱6,000
Job Description

A Client Services Manager is responsible for fostering long-term relationships with clients, delivering exceptional client experiences. This role acts as the liaison between the client and our internal operations to ensure outstanding service delivery.


Key Responsibilities
  • Representing the organization effectively with comprehensive knowledge of our services
  • Managing daily account and client interactions, focusing on guiding the client through onboarding processes and program setup
  • Analyzing account performance and providing regular reports and presentations, including business reviews
  • Ensuring regular client feedback and providing constructive suggestions to enhance operations
  • Promoting initiatives to boost account management performance and client satisfaction
  • Collaborating with the People and Culture Department to manage employee satisfaction initiatives
  • Developing strategic relationships with client stakeholders and learning their business models to provide value-add recommendations
  • Preparing logistics for client visits and ensuring attendance of key participants
  • Communicating critical updates and announcements to clients
  • Overseeing ticketing systems and ensuring deliverables meet service level agreements
  • Managing timely billing and collections, preparing standard renewal contracts, and conducting site visits
  • Maintaining accurate account information in our enterprise resource planning tool
  • Leading project management activities and organizing events as required

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