Senior Customer Service Professional

18 hours ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time
Job Title: Senior Customer Service Professional

 

We are seeking an exceptional Senior Customer Service Professional to join our team at Atticus Advisory Solutions Inc. As a key member of our customer support team, you will be responsible for handling support tickets from our e-commerce clients and providing timely responses and resolutions.

About the Role:

  • You will be working closely with our ticketing system, processes, and team to improve efficiency and increase customer satisfaction.
  • Your problem-solving skills will be essential in diagnosing and resolving e-commerce client issues, including analyzing problems, comparing them with known issues, and determining the best course of action.
  • Effective communication is crucial in this role, as you will need to communicate improvements to internal and external stakeholders, fostering strong relationships.

Requirements:

  • A solid foundation in bookkeeping and strong technical skills across a wide range of accounting transactions.
  • Experience using Google Sheets with a clear understanding of financial spreadsheets.
  • A good communicator and analytical thinker.
  • A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.
  • A team player persona, exuding positivity and camaraderie, inspiring those around you.

Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.

Location: This is a remote work opportunity, allowing you to work from anywhere in the world while still being part of our dynamic team.

About Us:

At Atticus Advisory Solutions Inc, we value innovation, collaboration, and customer satisfaction. Our team is dedicated to delivering exceptional results and creating a positive impact in the industry.



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