IT Support Professional

1 month ago


Pasig, National Capital Region, Philippines JK Network Services Full time
About the Role

JK Network Services is hiring an IT Support Professional to join our team.

Job Summary

We are seeking a highly skilled and experienced IT Support Professional to provide technical support to our customers. The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide technical support to customers via phone, email, or chat.
  • Analyze and resolve customer technical questions and issues.
  • Identify and escalate critical issues to senior technicians.
  • Document and track customer interactions and issues.
Requirements
  • Bachelor's degree in Information Technology or related field.
  • At least 1-2 years' experience in IT Support or a related field.
  • Strong knowledge of Windows Server, MS Access, and SQL (MySQL and SQL Server).
  • Excellent customer service skills and ability to work with diverse customer base.
Benefits
  • Competitive salary range: ₱25,000 - ₱40,000 per month.
  • Metro Manila location with onsite work arrangements.
  • Full-time / Regular Schedule.


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