IT Support Professional
1 month ago
JK Network Services is hiring an IT Support Professional to join our team.
Job SummaryWe are seeking a highly skilled and experienced IT Support Professional to provide technical support to our customers. The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities- Provide technical support to customers via phone, email, or chat.
- Analyze and resolve customer technical questions and issues.
- Identify and escalate critical issues to senior technicians.
- Document and track customer interactions and issues.
- Bachelor's degree in Information Technology or related field.
- At least 1-2 years' experience in IT Support or a related field.
- Strong knowledge of Windows Server, MS Access, and SQL (MySQL and SQL Server).
- Excellent customer service skills and ability to work with diverse customer base.
- Competitive salary range: ₱25,000 - ₱40,000 per month.
- Metro Manila location with onsite work arrangements.
- Full-time / Regular Schedule.
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