Current jobs related to Incident Management Specialist - Quezon City, National Capital Region - BEST CAREERS AND OPPORTUNITIES

  • Incident Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • Incident Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • IT Security Monitoring and Incident Response Professional

    2 days ago

    Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

    About the RoleThis is an exciting opportunity for a talented IT Security Monitoring and Incident Response Professional to join Advanced Energy Management Limited's dynamic team. As a Cybersecurity Operations Specialist, you will be responsible for participating in the ongoing operations of the Security Operations Center team and other related cybersecurity...

  • Incident Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • Incident Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Hunters hub Incorporated Full time

    ● Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego● Must have experience with Major and Minor Incidents - Non Nego● Know and has a background in P1 and P2 - Non Nego●Critical incident debriefs -...

  • Major Incident Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • Major Incident Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • Major Incident Manager

    4 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...

  • IT Support Specialist Major Incident

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time

    At Emerson, we are committed to creating a global workplace that supports and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.Talent Acquisition Specialist and possibly your future colleagueWe are seeking an IT Administrator with experience in major...

  • Incident Manager

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Chubb Mandaluyong, National Capital Region, PhilippinesChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The...

  • Incident Resolution Specialist

    24 hours ago

    Mandaluyong City, National Capital Region, Philippines Chubb Full time

    About ChubbChubb is a global insurance company with operations in 54 countries. As the world's largest publicly traded property and casualty insurer, we provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.Our Infrastructure...

  • Incident Management IT Administrator

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time

    As a Critical Systems Engineer Senior at Emerson, you will have the opportunity to make a difference through the work you do. Our company has been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today.Talent Acquisition Specialist and possibly your future colleagueYou...

  • Global Incident Coordinator

    7 days ago

    Makati City, National Capital Region, Philippines Globant Full time

    Major Incident Management:Validate and escalate incidents as major incidents, following the agreed process.Coordinate senior management communication and involve the required support teams for faster resolution.Set up and manage conference calls for major incidents and ensure coordination with technical teams for quick resolutions.Post-Incident Review &...

  • Incident Response Lead

    7 days ago

    Makati City, National Capital Region, Philippines Globant Full time

    Key ResponsibilitiesProvide support to the incident management team, ensuring efficient and effective resolution of IT incidents.Ensure adherence to Standard Operating Procedures (SOPs) for incident restoration.Manage all incident management activities during your shift, preparing shift turnover and recap reports to ensure continuity.Communication &...

  • Threat Intelligence and Incident Response Manager

    3 days ago

    Makati City, National Capital Region, Philippines eBiZolution Full time

    Threat Intelligence and Incident Response ManagerWe are seeking an experienced professional to join our team as a Threat Intelligence and Incident Response Manager. In this role, you will be responsible for managing our threat intelligence program, analyzing security incidents, and leading incident response efforts.Key ResponsibilitiesAnalyze security...

  • IT Service Management Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines ServicePoint IT Full time

    We're looking for an experienced IT Service Management Specialist to join our team at ServicePoint IT. As a key member of our service management team, you'll play a critical role in delivering high-quality IT services to our clients.About the Role:Service Desk Management: Manage our service desk, responding to client inquiries, and resolving technical issues...

  • Incident Resolution Expert

    7 days ago

    Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

    Company OverviewPJ Lhuillier Group of Companies is a leading provider of IT services and consulting solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.We are seeking a talented Incident Management Analyst to join our team and contribute to our mission of providing exceptional service to our...

  • IT Administrator Major Incident

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson Mandaluyong, National Capital Region, PhilippinesTalent Acquisition Specialist and possibly your future colleagueEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, Major Incident...

  • NetSuite Specialist

    3 weeks ago

    Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time

    Service Desk and SupportProvides direct first level of support via telephone, email, web or any other means, such as:Answering RFIsApp navigationOnsite and remote assistanceInitial troubleshooting using the KB as referencePassword resets and ticket routingEscalation to Level 2, 3 and principal when neededMonitors premium hours spent/ renewal of managed...

  • Pest Management Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines Pestproph Pest Management Full time

    PestPro PH is a reputable company that provides top-notch pest management services. We are currently seeking highly skilled individuals to join our team as Technical Specialists.About the RoleWe offer competitive salary packages to our employees, ensuring they receive fair compensation for their hard work and dedication.Job DescriptionAs a Technical...

Incident Management Specialist

1 week ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

**Job Description:**

We are seeking a highly skilled and experienced Incident Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As an Incident Manager, you will be responsible for driving the service operations and managing the Major Incident Management process.

The ideal candidate will have 8-10 years of experience in driving service operations and at least 8 years of experience in managing IM and MIM processes. You should also have strong analytical, communication, presentation, and reporting skills, as well as good leadership, people management, and operational skills.

In this role, you will act as a Single Point of Contact (SPOC) for customers, providing status updates during major incidents. You will also drive the MI Bridge, involving relevant resolver groups and ensuring timely resolution of major incidents. Additionally, you will coordinate with SMEs, inform stakeholders, and conduct thorough analyses to identify root causes and prevent future incidents.

The successful candidate will have exposure to ITIL practices, excellent written and verbal communication skills, and the ability to work in a shift-based environment. If you are a motivated individual with a positive attitude and a willingness to improve operational efficiency, we encourage you to apply.

**Key Responsibilities:**

  • Act as SPOC for customers during major incidents
  • Drive the MI Bridge and ensure timely resolution
  • Coordinate with SMEs and stakeholders
  • Conduct thorough analyses to identify root causes
  • Develop and implement preventive measures to minimize service impact
  • Prepare and review major incident reports