Customer Complaint Investigator

As a PQCC Intern, you will support the Quality Assurance team in making sure that all the processes of the company are in accordance with the expectations of the company, regulations, and what the customers want. You will assist in monitoring, recording, and reporting areas of compliance gaps and consumer complaints, thereby facilitating improvement...

Job SummaryAs a PQCC Intern, you will support the Quality Assurance team in making sure that all the processes of the company are in accordance with the expectations of the company, regulations, and what the customers want. You will assist in monitoring, recording, and reporting areas of compliance gaps and consumer complaints, thereby facilitating...

Key Job ResponsibilitiesThe position of Grievance Research Analyst plays a crucial role in timely and accurate research and resolution of customer complaints. This involves focusing on root cause analysis and recommending systemic and process corrections as necessary.Main duties include:

Responsibilities:Raising support tickets to enable tracking and resolution of customer requestsInvestigating and resolving customer complaints then closing support ticketsMaintaining a database of customer informationPassing customer feedback onto the product or sales team to improve the organisation's offeringsQualifications:HS old curriculum graduate is...

Customer Support ExpertiseThe ideal candidate will possess extensive experience in customer service, with a proven track record of delivering exceptional support experiences in fast-paced environments.Key ResponsibilitiesRespond to and resolve customer inquiries, calls, and tickets related to payroll systems in a timely manner.Collaborate with the wider team...

Responsibilities:Raising support tickets to enable tracking and resolution of customer requestsInvestigating and resolving customer complaints then closing support ticketsMaintaining a database of customer informationPassing customer feedback onto the product or sales team to improve the organisation's offeringsQualifications:At least 2nd yr undergradAt...

Customer Complaints SpecialistJob Summary:We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.In this role, you will be the primary point of contact for high-priority...

Responsibilities:Raising support tickets to enable tracking and resolution of customer requestsInvestigating and resolving customer complaints then closing support ticketsMaintaining a database of customer informationEscalating inquiries to the appropriate team, when necessaryChecking product or service availabilityAssisting customers with registration or...

Responsibilities:Raising support tickets to enable tracking and resolution of customer requestsInvestigating and resolving customer complaints then closing support ticketsMaintaining a database of customer informationEscalating inquiries to the appropriate team, when necessaryChecking product or service availabilityAssisting customers with registration or...

Job DescriptionHandle export, import, and domestic shipments in compliance with company standards and client requirements.Serve as the primary point of contact for customer inquiries, requests, and complaints, ensuring prompt and professional resolution.Coordinate with the Operations Department for delivery, pick-up/pull-out, customs processing, and carrier...