Process Quality Compliance and Complaints

24 hours ago

Cebu City, Central Visayas, Philippines Bai Virtual Services OPC Full time $40,000 - $60,000 per year

As a PQCC Intern, you will support the Quality Assurance team in making sure that all the processes of the company are in accordance with the expectations of the company, regulations, and what the customers want. You will assist in monitoring, recording, and reporting areas of compliance gaps and consumer complaints, thereby facilitating improvement processes in any department.

Key Responsibilities

  • Assist in recording, tracking, and updating PQCC logs, including compliance checks and complaints received.
  • Help in investigating clients' complaints, gathering facts, and preparing initial reports.
  • Support the review of processes and workflows to identify potential quality or compliance gaps.
  • Assist in preparing compliance and complaint trend reports for management review.
  • Coordinate with other departments to follow up on corrective actions.
  • Participate in quality audits and process monitoring activities.
  • Help organize and maintain compliance documentation for easy reference.
  • Provide administrative support to the PQCC team, including data entry, filing, and document control.

Qualifications

  • Currently enrolled in a Bachelor's degree program (Business Administration, Industrial Engineering, Quality Management, Operations Management, or related field).
  • Strong attention to detail and organizational skills.
  • Basic proficiency in MS Office (Excel, Word, PowerPoint).
  • Good communication and interpersonal skills.
  • Willingness to learn and adapt.

What You'll Gain:

  • Hands-on experience in quality assurance & compliance processes.
  • Skills in data management, reporting, and process review.
  • Exposure to cross-functional collaboration in a corporate setting.

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