Healthcare Customer Service Representative

7 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱625,000 - ₱749,000

Career Opportunity: We are seeking a highly skilled and detail-oriented professional to fill the role of Customer Experience Associate II.

Job Description: The successful candidate will be responsible for providing exceptional customer service to medical providers, answering phone inquiries related to workers' compensation claims, and performing administrative tasks with accuracy and efficiency.

Key Responsibilities:

  • Provide prompt, courteous, and accurate customer service for all calls with a solid understanding of worker's compensation guidelines.

  • Work efficiently with StrataWare/CompIQ, Call Track, and other proprietary software to manage faxes, resubmit bills, update spreadsheets, retrieve phone messages, and send e-mails within 24 hours.

  • Process medical bills, coding, or data entry with 98% accuracy during phone downtime or as assigned.

  • Assess and document reconsideration issues based on caller's issue, demonstrating excellent problem-solving skills.

Requirements:

  • Bachelor's degree in a healthcare or business-related field, or equivalent experience.

  • Minimum of one (1) year Customer Service experience (voice).

  • Ability to learn ICD-9/ICD-10 and CPT/HCOC coding.

  • Ability to use Microsoft Windows-based software.

  • Excellent oral and written English skills.

Preferred Qualifications:

  • Two (2) years experience in Workers' Compensation.

  • Two (2) years experience in a medical setting.

  • Six (6) months experience in Bill Review Department.

This is an exciting opportunity to join our team and take your career to the next level. If you have the required skills and qualifications, please apply now.

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