Healthcare Customer Service Representative
2 days ago
Healthcare Customer Service Representative
We are seeking an experienced Healthcare Customer Service Representative to join our team. This role involves providing exceptional customer service to patients over the phone, scheduling appointments, verifying insurance coverage, and maintaining accurate patient records.
Responsibilities:
- Schedule Appointments
- Schedule primary care appointments including annual exams, chronic care follow-ups, acute visits, and preventive screenings
- Verify Insurance Coverage
- Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
- Maintain Patient Records
- Maintain and update patient records accurately in Athena EHR
- Assist with Patient Portal Setup and Troubleshooting
- Assist with patient portal setup and troubleshooting
Requirements:
- 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
- Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
- Strong knowledge of primary care visit types, referral processes, and insurance requirements
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
Benefits:
- Team Collaboration
- Collaborate with clinical staff to ensure smooth patient flow and timely care delivery
About this Role:
This is an exciting opportunity to work in a dynamic and supportive team environment. If you have a passion for delivering exceptional customer service and working in healthcare, we encourage you to apply.
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