Healthcare Customer Service Representative
1 day ago
We are seeking an experienced customer service representative to provide high-quality support to our clients in the US healthcare industry.
Key Responsibilities- Inbound support: responding to client calls and addressing concerns
- Verification: calling clients to verify prescriptions and process new orders
- Customer support: providing assistance through various communication channels
- Issue resolution: addressing customer inquiries and resolving issues
- Collaboration: working with colleagues to resolve complex issues
- Record keeping: maintaining accurate records of customer interactions
- At least 6 months BPO experience in the US healthcare industry
- Excellent English communication skills
- Attention to detail and multitasking abilities
- Ability to work night shifts and onsite at a designated location
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