Customer Service Representative

4 days ago


Quezon City, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱150,000 - ₱250,000 per year
Job Description:

We are hiring Customer Service Representatives for our Healthcare Account. Your main role is to assist members over the phone with their healthcare-related concerns such as benefits, claims, and account inquiries. You will provide clear and accurate information while ensuring a positive customer experience.

Responsibilities:
  • Handle incoming calls from healthcare members.
  • Answer questions about benefits, claims, billing, and eligibility.
  • Record and update member information in the system.
  • Provide friendly and professional service at all times.
Qualifications:
  • Bachelor's Degree in Allied or Social Sciences (with or without license) + 1 year experience in patient care or healthcare BPO.
  • For Non-Allied/Other Courses: Associate or College Graduate + 2 years' experience in patient care or healthcare BPO.
  • Good communication skills and customer service mindset.
  • Willing to work on-site in Quezon City.
Perks:
  • Competitive pay and benefits
  • HMO coverage
  • Career growth opportunities


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