Customer Service Representative
4 days ago
We are hiring Customer Service Representatives for our Healthcare Account. Your main role is to assist members over the phone with their healthcare-related concerns such as benefits, claims, and account inquiries. You will provide clear and accurate information while ensuring a positive customer experience.
Responsibilities:- Handle incoming calls from healthcare members.
- Answer questions about benefits, claims, billing, and eligibility.
- Record and update member information in the system.
- Provide friendly and professional service at all times.
- Bachelor's Degree in Allied or Social Sciences (with or without license) + 1 year experience in patient care or healthcare BPO.
- For Non-Allied/Other Courses: Associate or College Graduate + 2 years' experience in patient care or healthcare BPO.
- Good communication skills and customer service mindset.
- Willing to work on-site in Quezon City.
- Competitive pay and benefits
- HMO coverage
- Career growth opportunities
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