Customer Service Operations Coordinator

3 days ago


Iloilo City, Western Visayas, Philippines SM Retail Full time

Job Title: Customer Service Operations Coordinator

About SM Retail:

We are a dynamic retail company committed to providing excellent customer service. Our goal is to exceed customer expectations and build long-lasting relationships.

Job Summary:

We are seeking a highly motivated Customer Service Operations Coordinator to oversee the day-to-day operations of our Customer Relations Services (CRS) team. The successful candidate will provide administrative support, ensure compliance with company regulations, and respond to incidents in a timely manner.

Main Responsibilities:

  • Ensure strict implementation of all company regulations and directions coming from the CRS Division.
  • Respond to incidents and execute emergency programs in the branch.
  • Assist in the conduct of an investigation.
  • Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.

Requirements:

  • Bachelor's Degree Graduate.
  • At least 1 year of work experience in any field.

Salary: We offer a competitive salary of PHP 40,000 - 60,000 per month, depending on qualifications and experience.



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