Customer Service Operations Coordinator
1 month ago
Job Title: Customer Service Operations Coordinator
About SM Retail:
We are a dynamic retail company committed to providing excellent customer service. Our goal is to exceed customer expectations and build long-lasting relationships.
Job Summary:
We are seeking a highly motivated Customer Service Operations Coordinator to oversee the day-to-day operations of our Customer Relations Services (CRS) team. The successful candidate will provide administrative support, ensure compliance with company regulations, and respond to incidents in a timely manner.
Main Responsibilities:
- Ensure strict implementation of all company regulations and directions coming from the CRS Division.
- Respond to incidents and execute emergency programs in the branch.
- Assist in the conduct of an investigation.
- Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.
Requirements:
- Bachelor's Degree Graduate.
- At least 1 year of work experience in any field.
Salary: We offer a competitive salary of PHP 40,000 - 60,000 per month, depending on qualifications and experience.
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