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Strategic Collections Leader

1 week ago

Manila, National Capital Region, Philippines Cashalo Full time

Cashalo, a leading fintech in the Philippines, is seeking a seasoned professional to drive collections strategy and analytics. As Director of Recovery Excellence, you will have the opportunity to build a world-class collections function from the ground up.

This role offers a rare chance to take ownership of collections strategy, risk segmentation, outreach channels, and analytics in a fast-growing environment. If you're looking for a foundational position where you can make a significant impact on scaling operations that expand financial inclusion, this is the ideal role for you.

The successful candidate will be a strategic thinker with deep expertise in collections, risk, and analytics. They will have the opportunity to shape the vision, design best-in-class collections strategies, and eventually lead a high-performing team. This individual should be excited about getting hands-on and driving analyses.

Responsibilities

  • Test and iterate rapidly on different collections strategies, testing new outreach techniques, incentives, and risk-based approaches.
  • Design and implement predictive collections scoring and automation, leveraging segmentation, data analytics, machine learning, and vendors to optimize recovery rates.
  • Develop and scale collections outreach models—across digital, automated, and agent-led channels—to maximize efficiency and performance.
  • Build and lead a high-performing collections strategy and analytics team, ensuring best-in-class execution and continuous improvement.
  • Work cross-functionally with Credit, Data Science, Product, Growth, and Operations teams to refine collections strategy, enhance underwriting insights, and drive innovation.
  • Own key collections KPIs, including delinquency rates, recovery efficiency, and overall portfolio performance, ensuring financial targets are met.
  • Ensure compliance with all relevant regulatory requirements in the Philippines and future Southeast Asian markets.