Collections Team Leader
6 days ago
We are seeking a skilled and experienced Collections Team Leader to join our team at Wefund Lending Corp.
Oversee the achievement of daily, monthly, and yearly targets by managing KPIs and working closely with the collections team.
Provide coaching, mentoring, and motivation to collections team members to ensure they meet their performance goals.
Monitor and track essential metrics such as RPC, Contact Rate, PTP Conversion Rate, PTP reminders, and daily expected collections to optimize collection efficiency.
Manage incentive schemes, rewards, and overtime tracking to motivate team members and promote productivity.
Coordinate the allocation of accounts to agents, generate daily collection reports, and plan shifts to ensure seamless operation.
Identify and analyze collection trends, providing recommendations to the collections manager to enhance overall performance.
Handle Non-Payment Reason Reporting, ensuring that issues are understood and escalated to the collections manager in a timely manner.
A minimum of a college degree is required.
At least two years of experience as a Team Leader in managing a team.
Experience in both Soft and Hard Collections within the Fintech industry.
Familiarity with MS Office/Excel and PPT is necessary.
Excellent communication and negotiation skills are essential.
Ability to lead from the front and be an effective team player.
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Collections Team Leader
6 days ago
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