Collection Senior Team Leader

5 days ago


Manila, National Capital Region, Philippines Wefund Lending Corp. Full time

Role:

Supervisors communicate organizational needs and oversee staff performance to provide guidance and support for individual development needs. Also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

Responsibilities:

  1. Setting goals for performance and deadlines in ways that comply with company's plans and vision
  2. Organizing workflow and ensuring that employees understand their duties or delegated tasks
  3. Monitoring employee productivity and providing constructive feedback and coaching
  4. Handling and/or resolving escalated issues from team leaders while evaluating risks
  5. Coordinating with management and other teams to resolve problems and work on special projects
  6. Regularly conducting staff meetings, individual coaching conversations, and reviews
  7. Maintaining timekeeping and personnel records

Qualifications:

  1. Graduate of any four-year course
  2. Prefer with at least 1-2 years experience managing team leaders
  3. In-depth knowledge of the collection and fintech industry
  4. Possess strong analytical and problem-solving skills
  5. Good communication skills with excellent people management, customer service, and interpersonal skills

Skills & Expertise:

  1. Advanced leadership and team management skills
  2. Attention to detail and problem-solving skills
  3. Strong written and verbal communication
  4. Knowledge of company policies
  5. Time management and organizational skills
  6. Ability to maintain a consistent teamwork mentality
  7. Computer skills and knowledge of collaboration tools
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