Collaboration Solutions Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCollaboration Full time ₱50,000 - ₱1,000,000
Job Title: Collaboration Solutions Specialist

This role requires a skilled professional to provide expert-level support for collaboration technologies. The ideal candidate will have a proven track record of delivering exceptional customer service, while also driving down costs and increasing IT efficiencies.

The successful candidate will be responsible for ensuring that client expectations are met, while also working collaboratively with other team members to resolve complex issues.

  • Key responsibilities include:
  • Managing cases from inception to resolution in a 24x7 support environment.
  • Providing proactive patching services, including risk assessment and scheduling.
  • Working closely with the Technical Escalation and Service Delivery teams to ensure seamless issue resolution.
  • Mentoring and knowledge sharing within the team.

Key qualifications include:

  • Expert-level knowledge of collaboration technologies.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

Benefits include:

  • Opportunity to work with a leading provider of specialist solutions.
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.

Additional information:

  • Role is located remotely, with flexibility to work from home.
  • Access to comprehensive training programs and resources.
  • Collaborative and dynamic work environment.

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