Global Technical Support Professional

1 day ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱40,000 - ₱50,000
Job Description

Get expert-level technical support and be part of a global team that resolves IT issues with cutting-edge solutions. As a Technical Support Specialist, you will interact with global remote work analysts via phone, email, instant message, etc., to understand their IT issues, then troubleshoot, diagnose and resolve these IT issues involving multiple systems.

This role requires strong analytical skills, attention to detail, and excellent communication skills. You will log tickets for each call with clear, concise documentation of all actions performed in near real-time.

The ideal candidate will have experience working in a Shared Service Environment and comprehensive experience with Mac OS and Windows. Additionally, they should be proficient in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).

This is a mid-senior level position with full-time employment. The job function is Information Technology, and the industry is IT Services and IT Consulting.

Responsibilities
  • Resolve IT issues involving multiple systems via phone, email, instant message, etc.
  • Log tickets for each call with clear, concise documentation of all actions performed in near real-time.
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
  • Work collaboratively with global teams to identify recurring incidents and issues, and lead efforts to determine root causes and implement mitigations.
  • Ensure technical knowledge base and documentation are current and up-to-date.
Required Skills and Qualifications
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Proficient in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).
Benefits

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. We offer a competitive compensation package and opportunities for career advancement.

Others

As a Technical Support Specialist, you will have the opportunity to work on a variety of projects and develop your skills in a fast-paced environment.

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