Technical Support Professional

1 day ago


Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,000,000
Job Opportunity

We are seeking a Support Specialist to join our team. As a key member, you will be responsible for troubleshooting and guiding users through complex problems, leveraging new technology to enhance efficiency and develop self-service opportunities for a seamless customer experience.

This role involves resolving customer queries, recommending solutions, guiding product users through features and functionalities, and collaborating with technical teams to resolve platform-related problems.

  • Assist users by answering their questions coming through various channels.
  • Resolve customer queries, recommend solutions, and guide product users through features and functionalities.
  • Troubleshoot login issues, user-reported bugs/issues encountered while using the platform, billing/payment queries.
  • Manage multiple customer cases simultaneously and provide timely and accurate customer feedback.
  • Collaborate with technical and development teams to resolve platform-related problems.
Key Skills and Qualifications
  • Degree in computer science or information technology.
  • Experience with Intercom, Stripe/Paddle advantageous.
  • Prior experience in tech or web-based platform support.
  • Excellent communication and problem-solving skills.
  • Strong written and verbal communication skills.
  • Solid knowledge of the product and issues that commonly arise.
About Us

We celebrate diversity and create an inclusive environment where everyone feels valued and empowered.

You will enjoy the flexibility to work remotely or from our vibrant offices.

Your development is our priority, with continuous learning opportunities and career growth tailored to your goals.



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