Business Onboarding Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeClient Full time ₱1,200,000 - ₱1,500,000
Job DescriptionAthena is a company dedicated to helping high-performing individuals unlock their full potential through world-class executive support. Our client-partner model prioritizes long-term growth, deep partnership, and meaningful outcomes.Key Responsibilities
  • Conduct 1:1 intake calls with new clients to gather a deeper understanding of who they are and how they work, their goals for using Athena and their baseline level of delegation skills
  • Set clear, realistic expectations for how an Athena partnership works and what commitments must be made to set both parties (client and EA) up for success
  • Diagnose client fit for Athena services and complete post-call scorecards to assess alignment and make recommendations for next steps
  • Collaborate cross-functionally to ensure a smooth and expedient transition between each stage of the client onboarding journey
  • Maintain accurate, detailed records of client communication and insights in internal tools and ensure timely updates across systems
Requirements
  • 3+ years of client-facing experience in onboarding, customer success, or a related field that required critical judgment and direct interaction with executive-level stakeholders
  • Bonus if you have worked in a marketplace or human services model that prioritized client fit, retention, and/or behavioral coaching
  • Strong interpersonal skills with the ability to build rapport quickly and guide clients through nuanced conversations about their goals, work habits, and delegation style
  • A critical thinker who can make thoughtful real-time recommendations and translate qualitative inputs into clear assessments and next steps
  • High attention to detail and process discipline, able to track key insights across tools and systems with accuracy
  • Comfort navigating dynamic, remote-first environments with rapid growth
What You'll Gain
  • Mission-driven work with real human impact
  • A collaborative, high-performing team culture
  • Opportunities for growth in a fast-scaling organization
  • Remote-first flexibility with purpose-driven work

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