Customer Onboarding Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerOnboarding Full time ₱6,000,000 - ₱8,000,000

About Our Role

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As a key player in our customer journey, you will be instrumental in transitioning new clients smoothly and effectively onto our platform. Your primary goal will be to set them up for success from day one.

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This position requires a deep understanding of customer engagement and a passion for delivering exceptional service. You will also become an expert user of all our products.

">Key Responsibilities:
  • ">
  • Develop and implement effective onboarding processes that ensure a seamless transition for new customers.">
  • Conduct training sessions and demonstrations tailored to individual customer needs, promoting a thorough understanding of our product features and capabilities.">
  • Create customized onboarding materials and resources in both Spanish and English.">
  • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.">
  • Collaborate with the sales and customer success teams to identify opportunities for improving customer satisfaction and streamlining the onboarding process.">
  • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.">
">Requirements:
  • ">
  • At least 2 years of experience in customer onboarding or customer success within the software as a service (SaaS) industry.">
  • Native-level fluency in Spanish and professional proficiency in English are mandatory, with English being our company language used internally.">
  • Proven ability to manage multiple onboarding projects simultaneously while maintaining sharp attention to detail.">
  • Strong interpersonal skills and the ability to create a positive first impression with new customers.">
  • Excellent communication, presentation, and training skills.">
  • Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.">
  • Strong problem-solving skills and the ability to think critically.">

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