OSP Performance Excellence Leader

7 days ago

Quezon City, National Capital Region, Philippines beBeeDesign Full time ₱750,000 - ₱1,000,000

The role of the OSP Design Operations Manager is pivotal in ensuring the optimal performance and efficiency of all Outside Plant activities. This individual will be responsible for driving a KPI-driven management approach, focusing on tracking operational metrics, and fostering accountability among vendors and contractors.

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Key Responsibilities:

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  • Establish and monitor key performance indicators (KPIs) for OSP operations, including network uptime, restoration time, project delivery timelines, quality scores, budget adherence, and safety compliance.">
  • Develop operational scorecards and dashboards for internal teams and contractors to facilitate data-driven decision making.">
  • Identify underperformance trends, investigate root causes, and implement corrective actions to ensure continuous improvement.">
  • Lead regular performance review meetings with contractors, vendors, and internal stakeholders to ensure transparency and accountability.">
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Operational Oversight:

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  • Oversee day-to-day OSP construction, maintenance, and repair activities through data-driven monitoring rather than direct field engineering.">
  • Coordinate with project teams to ensure accurate forecasting, scheduling, resource management, and quality assurance.">
  • Review project progress and escalate risks or delays to leadership with mitigation recommendations.">
  • Manage vendor performance in alignment with contract terms and SLA expectations.">
  • Partner with internal GIS, CAD, and engineering teams to ensure project accuracy and compliance with customer specifications.">
  • Coordinate with local authorities, utility companies, and permitting agencies for efficient project execution.">
  • Standardize processes for consistent reporting and performance tracking across all OSP activities.">
  • Benchmark KPIs against industry standards and lead initiatives to improve operational efficiency.">
  • Drive a culture of accountability, safety, and quality among internal teams and contractors.">
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Qualifications:

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  • Bachelor's degree in Telecommunications, Engineering, Construction Management, or related field (or equivalent work experience).">
  • Minimum 5 years in OSP operations, telecom infrastructure, or network project management, with direct experience managing performance metrics.">
  • Proven ability to manage contractors, interpret operational data, and deliver against KPIs.">
  • Strong leadership, communication, and negotiation skills.">
  • Advanced proficiency in Excel, Google Sheets, and KPI/dashboard tools (Power BI, Tableau, etc.).">
  • Understanding of OSP environments (aerial, buried, underground) and related industry standards.">
  • Ability to translate technical data into actionable business insights.">
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Core KPIs for this Role:

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  • Network Uptime % – Reliability of the OSP network.">
  • Service Restoration Time – Average time to restore services after outages.">
  • On-Time Project Completion Rate – Percentage of projects delivered within agreed timelines.">
  • Budget Variance – Difference between actual and planned project costs.">
  • Safety Compliance Rate – Adherence to safety protocols and incident prevention.">
  • Vendor Performance Score – Quality and timeliness of contractor deliverables.">
"],

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