Telecom OSP Operations Manager
4 days ago
Overview
We're looking for a
Telecom OSP Operations Manager
to lead and optimize all Outside Plant (OSP) activities. This role focuses on
KPI-driven management
, ensuring high-quality, on-time project delivery while holding vendors and contractors accountable across aerial, buried, and underground networks.
Key Responsibilities
- Performance Management
– Define and track KPIs (uptime, restoration, delivery timelines, quality, budget, safety). Create dashboards/scorecards to monitor results and drive accountability. - Operational Oversight
– Oversee OSP construction, maintenance, and repairs through data and reporting, not direct field work. Ensure accurate scheduling, forecasting, and quality checks. - Vendor & Stakeholder Coordination
– Manage contractor performance against SLAs. Work with engineering, GIS/CAD teams, and local authorities to secure permits and ensure compliance. - Continuous Improvement
– Standardize reporting, benchmark against industry best practices, and implement process improvements to enhance efficiency, safety, and quality.
Qualifications
- Bachelor's degree in Telecommunications, Engineering, Construction Management, or equivalent experience.
- At least
5 years in OSP operations, telecom infrastructure, or network project management
, with strong KPI and contractor management background. - Strong leadership, communication, and negotiation skills.
- Proficiency in Excel/Google Sheets and KPI/dashboard tools (Power BI, Tableau, etc.).
- Solid understanding of OSP environments (aerial, buried, underground).
Core KPIs
- Network Uptime %
– Reliability of OSP network. - Service Restoration Time
– Average outage recovery time. - On-Time Project Completion %
– Delivery within agreed timelines. - Budget Variance
– Cost adherence. - Safety Compliance Rate
– Zero-incident culture. - Vendor Performance Score
– Contractor quality and timeliness.
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