Remote Technical Support Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking highly skilled professionals to fill the role of Remote Technical Support Representative. This position involves providing technical assistance and troubleshooting support for a variety of clients across industries.

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

A high-speed internet connection, an appropriate quiet work environment, and strong language proficiency in English are required for success in this position.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be at least 18 years old
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Perks
  • HMO coverage plus dependent
  • Dental coverage
  • Free meal during training
  • Rice, clothing, laundry, and meal allowances
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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