Customer Technical Solutions Associate

1 day ago


Davao City, Davao, Philippines VCC Link Full time
Role Overview
As a Technical Support Representative at VCC Link, you will play a critical role in delivering exceptional customer experiences. You will be responsible for providing technical support and troubleshooting assistance to customers via phone, resolving complex issues efficiently, and collaborating with other team members to improve service efficiency.

Key Responsibilities:
• Provide technical assistance and troubleshooting support to customers via phone.
• Resolve customer issues related to telecommunications products and services.
• Document and track customer interactions and resolutions for future reference.
• Participate in ongoing training and development to enhance technical knowledge and skills.

Qualifications and Requirements:
• Minimum 1 year of BPO experience in a voice account environment.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.

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