Customer Service Team Supervisor
1 day ago
At TORCH Solutions, we are seeking an experienced Team Leader to lead our dynamic customer service team in Davao City. As a key member of our leadership team, you will be responsible for motivating and guiding a team of customer service professionals to deliver exceptional results.
Key Responsibilities:
- Oversee and manage a team of customer service representatives, providing coaching, training, and performance feedback to ensure optimal team productivity and effectiveness.
- Develop and implement strategies to enhance customer experience and improve process efficiency.
- Monitor team performance, identify areas for improvement, and implement corrective actions as needed.
- Collaborate with other departments to ensure seamless cross-functional coordination and problem-solving.
- Provide daily support and guidance to team members, fostering a positive and collaborative work environment.
- Analyse and report on team performance metrics, identifying opportunities for growth and optimization.
- Ensure compliance with company policies, procedures, and industry regulations.
Requirements:
- Minimum 1 year of experience in a customer service or call centre supervisory role.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders.
- Proficient in data analysis and reporting, with the ability to use performance metrics to drive continuous improvement.
- Demonstrated problem-solving and decision-making skills, with a focus on delivering exceptional customer service.
- Familiarity with call centre operations, customer service best practices, and relevant industry regulations.
- Positive attitude, strong work ethic, and a commitment to excellence.
-
Customer Service Director Position
4 days ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Apollo Technologies, Inc.Key Responsibilities:To lead and motivate teams in delivering exceptional customer serviceStrong leadership and management skills to drive resultsEffective communication with customers, team members, and other departmentsIdentify and solve...
-
Customer Service Team Member
7 days ago
Davao City, Davao, Philippines Neksjob Full timeAt Neksjob, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients through timely and effective issue resolution.About UsNeksjob is a dynamic company committed to providing innovative solutions to...
-
Customer Service Representative
1 day ago
Davao City, Davao, Philippines Neksjob Full timeNeksjob Overview">At Neksjob, we strive to deliver exceptional customer experiences through our Call Center operations. Our team of professionals works tirelessly to ensure that every interaction with our customers is positive and memorable.Job Summary">We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our...
-
Customer Service Representative
4 days ago
Davao City, Davao, Philippines Neksjob Full timeJob OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Neksjob. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.
-
Customer Service Representative
4 days ago
Davao City, Davao, Philippines TORCH Solutions Full timeAbout TORCH SolutionsWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is committed to providing accurate and efficient solutions to our clients.Job Description:As a Customer Service Representative, you will play a vital role in ensuring the highest level of customer satisfaction. Your primary responsibility...
-
Customer Service Representative
20 hours ago
Davao City, Davao, Philippines Neksjob Full timeAbout Neksjob">Neksjob is a dynamic and customer-centric organization that values professionalism, empathy, and expertise in its service delivery. Our team of professionals is committed to ensuring efficient and accurate resolution of customer issues, leveraging client-specific tools and software to track and manage customer interactions.
-
Customer Service Representative
1 day ago
Davao City, Davao, Philippines Neksjob Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Neksjob. This role involves handling incoming calls from customers, providing timely and effective solutions to their inquiries or requests.Key ResponsibilitiesAnswering customer calls in a friendly and confident mannerSorting out customer inquiries or requests...
-
Customer Service Representative Opportunity
20 hours ago
Davao City, Davao, Philippines Neksjob Full timeNeksjob OverviewAt Neksjob, we're dedicated to helping individuals kickstart their careers in the call center industry. Our team is passionate about providing exceptional customer service experiences.About the JobWe're seeking highly motivated and enthusiastic Customer Service Representatives to join our team. As a key member of our call center operations,...
-
Team Performance Coordinator
20 hours ago
Davao City, Davao, Philippines TORCH Solutions Full timeWe are TORCH Solutions, a dynamic and growing company in Davao City. We are seeking a highly motivated and experienced Team Leader to join our team and lead our customer service team to success.As a Team Leader, you will be responsible for managing a team of customer service representatives and ensuring that they provide exceptional service to our clients....
-
Customer Service Representative
6 days ago
Davao City, Davao, Philippines Neksjob Philippines Full timeNeksjob Philippines is seeking a Customer Service Representative to join our team in Davao City. This role involves providing excellent customer service through various communication channels, including chat, ticketing, and voice.Job SummaryWe are looking for a highly skilled and motivated individual who can handle multiple customer interactions...
-
Davao City, Davao, Philippines IBEX Global Solutions (Philippines) Inc. Full timeAbout UsIBEX Global Solutions (Philippines) Inc. is a leading provider of customer service solutions for international clients.Your RoleAs a Japanese Bilingual Customer Service Representative, you will serve as the primary point of contact for our Japanese-speaking customers, providing exceptional service while bridging communication gaps between them and...
-
Customer Service Representative
7 hours ago
Davao City, Davao, Philippines Neksjob Full timeJob OverviewWe are seeking a skilled and experienced Customer Service Representative to join our team at Neksjob.This is a full-time position that requires excellent communication skills, a strong work ethic, and the ability to work well under pressure.
-
Customer Service Representative
7 days ago
Davao City, Davao, Philippines Neksjob Full timeCompany OverviewNeksjob is a reputable organization that values customer satisfaction.Job DetailsOur Call Center Agent position in Davao offers a competitive salary, including allowances and incentives.Key ResponsibilitiesManage incoming customer inquiries via phone and email efficiently.Address customer questions and concerns with professionalism and...
-
Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJob DescriptionAs a Medical Representative at Sixeleven Global Services & Solutions, Inc., you will be responsible for providing accurate medical information to patients and potential clients while also demonstrating strong sales capabilities. This role blends medical expertise with customer service and sales skills to support our clinic's growth and enhance...
-
Financial Compliance Officer
1 day ago
Davao City, Davao, Philippines Amesco Drug Corporation Full timeJob Title: Credit and Collection SupervisorCompany OverviewAmesco Drug Corporation is a leading player in the pharmaceutical industry, dedicated to delivering high-quality products and exceptional customer service.Job SummaryWe are seeking an experienced Credit and Collection Supervisor to join our finance team, overseeing all aspects of credit and...
-
Davao City, Davao, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full timeAbout UsTalent Outsourcing Channel Solutions is a leading provider of outsourced services.Job DescriptionWe are seeking highly skilled and motivated individuals to join our team as Non Voice/Email Chat Representatives. As a member of our team, you will be responsible for providing exceptional customer service to our clients through various communication...
-
Customer Service Expert Position Available
7 hours ago
Davao City, Davao, Philippines Neksjob Full timeJob DescriptionNeksjob is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:We are looking for an individual who can respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues effectively.The selected candidate will be responsible for handling customer...
-
Operations Manager
1 day ago
Davao City, Davao, Philippines TORCH Solutions Full timeTORCH Solutions is a leading provider of innovative solutions in Davao City. We are currently seeking a highly skilled Team Leader to join our team and take on the challenge of leading our customer service team.As a Team Leader, you will be responsible for managing a team of customer service representatives and ensuring that they provide exceptional service...
-
Chat Service Agent
1 day ago
Davao City, Davao, Philippines Neksjob Full timeJob DescriptionWe are seeking a skilled Chat Support agent to join our Davao site team. As a key member of our customer care team, you will be responsible for managing incoming customer calls and emails, addressing questions and concerns, and ensuring efficient resolution of customer issues.Required Skills and QualificationsHigh School Graduate or Senior...
-
Customer Support Representative
1 day ago
Davao City, Davao, Philippines Neksjob Full timeCompany OverviewNeksjob is a leading provider of customer service solutions, committed to delivering exceptional experiences to our clients and their customers.SalaryOur competitive salary package includes a monthly stipend that reflects your value to our team.