IT Support Specialist
2 days ago
Apollo Technologies, Inc. seeks a dedicated and skilled IT Support Specialist to serve as the primary point of contact for customers seeking technical assistance over the phone or email.
As an IT Support Specialist, you will be responsible for performing remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers, and collaborating with other IT professionals and departments.
The ideal candidate will have a strong understanding of computer hardware, software, and operating systems, as well as excellent customer service and communication skills.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Perform remote troubleshooting using diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and customer details
- Collaborate with other IT professionals and departments as needed
Qualifications:
- Bachelor's degree in computer science, information technology, or related field
- Strong understanding of computer hardware, software, and operating systems
- Excellent customer service and communication skills
- Ability to diagnose and solve technical problems efficiently
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