
Back Office Porting Operations Specialist
2 days ago
A Porting Operations Specialist is required to manage back-office porting operations, ensuring accuracy and efficiency. The ideal candidate will have 1–2 years of related experience, preferably handling porting tasks or similar responsibilities.
Key Responsibilities- Become proficient in all aspects of back-office porting operations.
- Handle repetitive data entry tasks with a meticulous focus on detail and organization.
- Troubleshoot and resolve porting-related issues by considering multiple perspectives.
- Follow established procedures and processes closely while adapting to updates or changes effectively.
- Clearly explain complex technical processes to customers in an easy-to-understand manner.
- Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
- Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
- Handle customer communications over the phone to provide updates or address concerns.
- Experience: 1–2 years of related experience.
- Previous experience in customer support or a similar role is essential.
- Exceptional attention to detail and accuracy.
- Ability to perform repetitive tasks while maintaining focus and consistency.
- Strong problem-solving skills and a solution-oriented mindset.
- Adaptability to evolving procedures and processes.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
- Empathy and patience in handling customer inquiries and concerns.
- A natural problem solver who thrives on challenges.
- Someone who understands when to escalate issues and collaborate to find solutions.
- A confident communicator who embodies intelligence, confidence, approachability, and instructional tone.
Peak Support offers a remote work environment with benefits including an exceptional team and tremendous opportunities for growth.
The company has been fully remote since its inception, allowing it to build a culture and processes that support remote team members. When possible, the team gets together in person to foster offline relationships, which are critical to successful online work.
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