Back Office Porting Operations Specialist

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeePorting Full time ₱2,500,000 - ₱3,500,000
Job Summary

A Porting Operations Specialist is required to manage back-office porting operations, ensuring accuracy and efficiency. The ideal candidate will have 1–2 years of related experience, preferably handling porting tasks or similar responsibilities.

Key Responsibilities
  • Become proficient in all aspects of back-office porting operations.
  • Handle repetitive data entry tasks with a meticulous focus on detail and organization.
  • Troubleshoot and resolve porting-related issues by considering multiple perspectives.
  • Follow established procedures and processes closely while adapting to updates or changes effectively.
  • Clearly explain complex technical processes to customers in an easy-to-understand manner.
  • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
  • Handle customer communications over the phone to provide updates or address concerns.
Required Skills and Qualifications
  • Experience: 1–2 years of related experience.
  • Previous experience in customer support or a similar role is essential.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.
What We're Looking For
  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies intelligence, confidence, approachability, and instructional tone.
Work Environment

Peak Support offers a remote work environment with benefits including an exceptional team and tremendous opportunities for growth.

The company has been fully remote since its inception, allowing it to build a culture and processes that support remote team members. When possible, the team gets together in person to foster offline relationships, which are critical to successful online work.




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