Process Excellence Specialist

3 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeExcellence Full time $43,000 - $61,000

Job Title: Process Excellence Specialist

Job Overview

Evaluate and improve customer support projects, administrative duties, and back office processes to enhance customer experience, agent efficiency, and company standards.

Key Responsibilities
  • Evaluate customer interactions across multiple channels (phone, email, chat) to ensure service excellence and adherence to company policies and procedures.
  • Analyze agent performance to identify trends, patterns, and areas for improvement, providing recommendations to boost overall customer satisfaction and team efficiency.
  • Develop QA standards and guidelines for customer support and back office processes, collaborating with teams to implement quality improvement initiatives.
  • Cross-functional collaboration with customer support, back office teams, training, and leadership to drive process excellence.


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