Operations Excellence Professional

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeExcellence Full time $6,000 - $72,000
Senior Operations Excellence Specialist

Transforming the Future of Travel, We Build a Global Network of Transport Providers and Retailers.

Our company is one of the fastest-growing startups in travel, backed by leading venture capitalists. Following our recent funding, we are poised to push beyond. We seek a seasoned Senior Operations Excellence Specialist to join our Control Room team.

You will play a pivotal role in overseeing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, conceptualizing new operational workflows, and guaranteeing seamless operation of all company products.

  • Operational Leadership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Management: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

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