Dedicated Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱40,000
Job Overview

We're seeking dedicated professionals to support our customer service initiatives.

As a key member of our team, you will be responsible for handling inbound and outbound calls with professionalism and efficiency.

Our ideal candidate is a strong communicator who can effectively resolve customer issues on the first call through effective problem-solving and research.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits

Our compensation and benefits are designed to be competitive and to support growth over time.

Starting compensation is based on experience.

We emphasize balance, growth opportunities, and a supportive environment.

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