Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱250,000 - ₱500,000 per year

About the role

We are looking for an energetic and customer-focused Customer Service Representative to join our team at YWA HUMAN RESOURCE CORPORATION' This is a full-time role based in Cebu City, Cebu. As a Customer Service Representative, you will be the primary point of contact for our customers, providing excellent service and resolving any queries or issues they may have.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  • Troubleshooting and resolving customer issues with patience and empathy
  • Providing accurate information and guidance to customers
  • Identifying opportunities to improve the customer experience and making recommendations for process improvements
  • Maintaining detailed records of all customer interactions
  • Adhering to company policies and procedures

What we're looking for

  • Strong customer service experience, preferably in a call centre or similar high-volume, fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to listen, empathise, and provide clear and concise responses
  • Strong problem-solving and critical thinking skills to effectively address customer issues
  • Proficient in using computer systems and technology, including customer relationship management (CRM) software
  • A flexible and adaptable approach to work, with the ability to prioritise and multitask
  • Fluency in both English and the local language

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. We offer a range of benefits, including competitive salary, comprehensive health insurance, and ongoing training and development opportunities to help you grow in your career. You'll also have the chance to work with a dedicated and passionate team, all while making a meaningful impact on our customers.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, with a strong presence in the call centre industry. We pride ourselves on our customer-centric approach and our ability to deliver exceptional service to our clients. Our company is built on a foundation of innovation, teamwork, and a commitment to excellence, and we are always looking for talented individuals to join our dynamic team.

Apply now and take the first step towards an exciting and rewarding career with YWA HUMAN RESOURCE CORPORATION'

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