Customer Service Representative

23 hours ago

Cebu City, Central Visayas, Philippines Staff4Me Full time $2,500 - $4,000 per year

Staff4Me is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers and will play a crucial part in providing outstanding service and support. Your ability to communicate effectively and empathize with customer needs will contribute to improving customer satisfaction and retention.

Key Responsibilities
  • Handle inbound and outbound customer calls, emails, and chats professionally and promptly.
  • Assist customers with inquiries, issues, and product-related questions.
  • Provide accurate information and escalate issues as necessary to ensure quick resolution.
  • Maintain up-to-date knowledge of our products and services to provide informed support.
  • Document interactions and maintain records in our customer management systems.
  • Work collaboratively with team members to improve service delivery processes.
  • Foster positive relationships with customers to encourage loyalty and satisfaction.

Requirements

  • High school diploma or equivalent; additional qualifications in customer service or related field are a plus.
  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Problem-solving abilities and a positive attitude.
  • Ability to work independently and as part of a team.
  • Proficiency in using computer systems and customer relationship management (CRM) software.
  • Willingness to work flexible hours, if necessary.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

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