Client Service Leader
5 days ago
About This Position
This is an exciting opportunity to join Cepat Kredit Financing Inc. as a Customer Service Supervisor, where you will lead the customer service team and drive customer satisfaction.
Key Responsibilities
- Lead the monitoring of customer service issues, customer feedback, and suggestions.
- Distribute accounts among customer service associates, ensuring efficient workload management.
- Maintain accurate records of customer inquiries, complaints, and actions taken.
- Deliver essential information, solutions, and guidance to resolve customer concerns.
- Prepare detailed reports summarizing customer feedback, concerns, and closed issues and complaints.
Essential Qualifications
- Graduate of any four-year Business Course.
- Must possess excellent communication and listening skills.
- Proficient in Microsoft Office applications, especially Word, PowerPoint, and Excel.
- Able to build and maintain good relationships with clients.
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