Client Services Coordinator

6 days ago

Manila, National Capital Region, Philippines Canon Australia Full time

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role

Provide outstanding customer service to Canon's Managed Services Customers by supporting the Client Service Managers and Service Delivery Team.

Essential Duties

  1. The CSC team will work with the Client Services Managers (CSM) to conduct activities around nominated Managed Document Services (MDS) accounts to ensure Canon business objectives and customer deliverables are met.
  2. Work with relevant Canon departments to coordinate key information, deliver seamless processes and ensure data accuracy.
  3. Enable the Managed Services and Service Delivery team to focus on core business deliverables.
  4. Assist with the preparation of monthly customer performance reporting including:
  5. Produce manual customer reports using data from different sources.
  6. Collate customer reporting as required by CSM's.
  7. Coordinate Managed Valet Services including arranging leave coverage for onsite valet services.
  8. Handle onsite escalations, vendor requests and queries.
  9. Raise invoices for labour costs in Canon systems and manage through to payment.
  10. Assist with new vendor engagement for valet services.
  11. Be actively involved in continuous improvement of team, processes and procedures.
  12. Provide regular and timely communication to team, to ensure staff are aware of all matters which may affect them.
  13. Escalate any discrepancies with information or system set up with the relevant internal department, track information and follow through to completion.
  14. Assist with Client Services Coordinator duties with regards to IMACD.
  15. Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data, other data sources, produce graphs and analytical summaries.
  16. Arrange leave coverage for Managed Valet services as required.
  17. Raise and track invoice charges for Managed Valet services.
  18. Document and manage Valet services provided to Canon customers and report on performance levels.
  19. Follow up and coordinate vendor rates and seek approval from relevant Managers.
  20. Internal escalation management – manage tasks with internal teams follow up to completion.
  21. Assist with fleet management – support IMACD requests.
  22. Complete account reconciliations to ensure data accuracy.
  23. Collate billing and reporting/consolidate into master rolling data files.

Qualifications

  1. Minimum of 2 years relevant professional experience.
  2. Tertiary qualifications in Business Management or equivalent.
  3. Strong time management skills and the ability to multitask.
  4. Excellent verbal communication and written communication skills.
  5. High level of accuracy and attention to detail.
  6. Advanced computer skills, particularly Microsoft Word, Excel, PowerPoint.
  7. Ability to work independently and as a team.
  8. Proven analytical skills and experience in understanding requirements / implementing solutions.

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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