Operational Staffing Coordinator

3 days ago

Manila, National Capital Region, Philippines Neksjob Full time

We are seeking a detail-oriented Operational Staffing Coordinator to optimize the scheduling and performance of our voice-based customer service operations at Neksjob.

As an Operational Staffing Coordinator, you will be responsible for forecasting and planning to ensure adequate staffing levels. This involves analyzing historical call volume data and trends to develop accurate forecasts, collaborating with management to understand business changes that may impact call volume, and adjusting forecasts accordingly.

The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for enhancing customer satisfaction through effective resource allocation.

Beyond forecasting and planning, your responsibilities will include creating and managing staff schedules to ensure adequate coverage for voice-based customer service operations, utilizing workforce management tools to optimize scheduling, taking into account employee availability, skills, and preferences.

You will also be responsible for monitoring call center performance in real-time, adjusting staffing levels and schedules as needed to meet service level agreements (SLAs), identifying and addressing any service level issues promptly, collaborating with team leaders and agents.

In addition to these responsibilities, you will generate and analyze performance reports, including key metrics such as average handle time, service levels, and agent productivity, providing actionable insights and recommendations to improve operational efficiency and customer service quality.

This role requires close collaboration with team leaders and operational management to align staffing strategies with business goals, engaging with training and quality assurance teams to ensure that staff are equipped to handle customer interactions effectively.

To succeed in this role, you will need a Bachelor's degree in Business Administration, Operations Management, or a related field; equivalent experience will be considered.

A proven track record of experience in workforce management, particularly in a voice-based call center environment, is essential, as well as proficiency in workforce management software and reporting tools.

Your analytical skills should enable you to interpret data and make informed decisions, and you should possess excellent communication and interpersonal skills, with a focus on collaboration.

Knowledge of call center metrics and performance indicators is also highly desirable.

  • Insurance Customer Service Coordinator

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions is seeking an experienced Insurance Customer Service Coordinator to join our team.

  • Crewing Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a seasoned professional to fill the role of Crewing Operations Manager, responsible for overseeing crew management operations and ensuring compliance with maritime regulations.About TASQ Staffing SolutionsWe are a leading staffing solutions provider dedicated to delivering exceptional service to our clients. Our mission is...

  • Training Coordinator Specialist

    2 months ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryAs a Training Coordinator at TASQ Staffing Solutions, you will play a crucial role in maintaining the list of sea staff with recommendations for promotion. You will assist in transition planning for promotions of the crew, identify and evaluate the company's training needs and objectives, and maintain the training schedule in liaison with the...

  • Chief Operations Strategist

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About This RoleWe are seeking a seasoned leader to join our team as Chief Operations Strategist at TASQ Staffing Solutions.Job SummaryThis is an exceptional opportunity for a high-achieving professional with experience in managing large-scale BPO operations and driving process improvements.ResponsibilitiesOversight of all BPO operations in the Philippines,...

  • Training Experience Coordinator

    1 week ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About TASQ Staffing SolutionsWe are a leading staffing solutions provider offering expert services in talent acquisition and management.

  • Operations Manager: Field Service Expert

    1 month ago

    Manila, National Capital Region, Philippines Staffing Science Expert Inc. Full time

    Job SummaryWe are seeking a highly skilled Operations Manager to join our team at Staffing Science Expert Inc.The ideal candidate will have experience in dispatch and logistics, with a proven track record of managing teams and optimizing operations.

  • Senior Financial Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking a highly skilled Senior Financial Operations Manager to lead our financial operations team. This role will be responsible for overseeing the financial accounting system, monthly and annual financial close process, and ensuring timely and accurate reporting of financial performance.Duties and...

  • Chief Crewing Operations Officer

    4 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Estimated Salary: $120,000 - $180,000 per yearAbout the Role:TASQ Staffing Solutions is seeking an experienced Fleet Manager to join our team. As a key member of our operations team, you will be responsible for managing client relationships, developing new business, and delivering exceptional customer service.Key Responsibilities:Develop annual strategic...

  • Fleet Operations Director

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions seeks an experienced Fleet Operations Director to lead our crewing team in providing exceptional customer service and driving business growth.Responsibilities:Financial ManagementDevelop annual strategic plans and budgets for the fleet, aligning with corporate objectives and feedback from clients.Achieve revenue targets...

  • Cybersecurity Operations Specialist

    1 month ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Cybersecurity Operations SpecialistWe are seeking a highly skilled Cybersecurity Operations Specialist to join our team at TASQ Staffing Solutions.Job SummaryThe Cybersecurity Operations Specialist will be responsible for monitoring and analyzing security events to identify potential threats and incidents. The ideal candidate will have a strong...

  • Senior Operations Director

    1 week ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a seasoned professional to fill the role of Senior Operations Director. This is an excellent opportunity for an experienced leader who wants to drive process improvements and manage senior leaders in a fast-paced start-up environment. About the Role:The successful candidate will oversee all BPO operations in the...

  • Cybersecurity Operations Specialist

    7 days ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions is seeking a highly skilled SOC Analyst to join our team. As a SOC Analyst, you will play a critical role in monitoring and analyzing security events to identify potential threats.

  • Wellness Program Coordinator

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are TASQ Staffing Solutions, a professional staffing agency dedicated to connecting talented individuals with exciting career opportunities. Our goal is to provide exceptional service while fostering a positive and supportive work environment.About the RoleAs a Wellness Ambassador, you will play a crucial role in promoting health and wellness within our...

  • Crew Operations Director

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Crew Operations DirectorEstimated Salary: $80,000 - $110,000 per annumAbout the Role:We are seeking a highly skilled and experienced Crew Operations Director to join our team at TASQ Staffing Solutions.Key Responsibilities:Develop and implement strategic plans to manage client relationships and drive business growth through exceptional customer...

  • Documentation Operations Manager

    4 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions seeks an experienced Documentation Operations Manager to oversee crew management operations, ensuring compliance with maritime regulations and industry standards.Key Responsibilities:Fulfillment of Crewing Activities: Ensure smooth day-to-day crewing activities meet overall company targets.Visa Application Oversight:...

  • Documentation Operations Manager

    1 month ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job OverviewAt TASQ Staffing Solutions, we are seeking a highly skilled Documentation Supervisor to join our team. This crucial role is responsible for ensuring the efficient management of crewing operations, adhering to maritime regulations and industry standards.Key ResponsibilitiesStreamline crewing activities to meet organizational objectives.Oversee the...

  • Senior Fleet Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Overview:The Senior Fleet Operations Manager is a crucial role at TASQ Staffing Solutions, responsible for overseeing the entire fleet management process. This position requires exceptional leadership skills, strategic thinking, and attention to detail.Main Responsibilities:Develop annual strategic plans and budgets for the fleet in line with corporate...

  • Logistics Operations Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines HEQS Group Full time

    HEQS Group is seeking a highly skilled Logistics Operations Coordinator to join our team. In this role, you will be responsible for scheduling delivery and confirming delivery time frames and routes with clients.You will also track drivers and coordinate with clients to ensure smooth product delivery and service provision. Additionally, you will assist with...

  • Logistics Operations Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines ShipNow Information Technology Full time

    ShipNow Information Technology is seeking an experienced Logistics Operations Coordinator to join our team. As a Logistics Operations Coordinator, you will play a critical role in ensuring the smooth operation of our logistics processes.About the RoleWe are looking for a highly skilled and organized individual to coordinate with various teams to ensure...

  • Crewing Operations Manager

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions is seeking an experienced Crewing Operations Manager to oversee the efficient management of crewing operations, ensuring compliance with maritime regulations and industry standards.Salary Range: $80,000 - $110,000 per annumKey Responsibilities:Fulfillment of Crewing Activities: Ensure the smooth day-to-day crewing...